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Microcontrollers
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Contact Us
E-Mail Customer Service:- Check order status
- Request assistance with package tracking
- Request an RMA number to return an unopened product or correct a shipping error
- Other questions concerning ordering and shipping
customerservice@hobbyengineering.com
Technical Support:- Help selecting a product or understanding product descriptions
- Help assembling or using a product
- Request an RMA number to return an opened product for repair or replacement
support@hobbyengineering.comMailing and Shipping AddressHobby Engineering 180 El Camino Real Millbrae, CA 94030
Phone Numbers1-866-ROBOT-50 (toll-free 866-762-6850) 1-650-552-9925 (Phone Orders / Customer Service) 1-650-552-9950 (Store) 1-650-259-9590 (FAX)
Response Time Hobby Engineering is going through a complex process of system upgrades. I have been trying to do that while operating the business normally but have not been making enough progress. During the months of March and April 2008 I will not be providing telephone support of any kind. If you need any type of help, it must be handled via the Internet and will probably be somewhat slow. I apologize for the inconvenience this may cause.
Internet orders are being process according to our current order processing interval:
Order Interval Policy
If you would like to know more about what is happening, check my blog:
Al's Blog
We are a small company. When you call or send email you are talking to the people who actually process your orders and manage the web site. Most of the time that allows us to handle your questions or problems very quickly and directly. Because we do not have a large staff or use a call center there are times when we cannot answer the phone or respond to emails right away. There are even times when we loose track of messages. We are trying to grow as fast as we can in order to provide more staff to handle your messages and better systems to keep track of them. Please be as patient as you can but if you think your call or email has been lost try again. Our goal is to provide a reasonable answer to every customer question and concern. We aren't perfect, but we definitely care. |
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The content on this page was updated on 04/06/2008
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