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A supply store for people who want to build robots, electronic gadgets, kinetic art or anything else that moves, beeps or flashes. | |
Contact Us
Technical Support:
Mailing and Shipping AddressHobby Engineering180 El Camino Real Millbrae, CA 94030 Phone Numbers1-866-ROBOT-50 (toll-free 866-762-6850)1-650-552-9925 (Phone Orders / Customer Service) 1-650-552-9950 (Store) 1-650-259-9590 (FAX) Response TimeHobby Engineering is going through a complex process of system upgrades. I have been trying to do that while operating the business normally but have not been making enough progress. During the months of March and April 2008 I will not be providing telephone support of any kind. If you need any type of help, it must be handled via the Internet and will probably be somewhat slow. I apologize for the inconvenience this may cause.Internet orders are being process according to our current order processing interval: Order Interval Policy If you would like to know more about what is happening, check my blog: Al's Blog We are a small company. When you call or send email you are talking to the people who actually process your orders and manage the web site. Most of the time that allows us to handle your questions or problems very quickly and directly. Because we do not have a large staff or use a call center there are times when we cannot answer the phone or respond to emails right away. There are even times when we loose track of messages. We are trying to grow as fast as we can in order to provide more staff to handle your messages and better systems to keep track of them. Please be as patient as you can but if you think your call or email has been lost try again. Our goal is to provide a reasonable answer to every customer question and concern. We aren't perfect, but we definitely care. |
The content on this page was updated on 04/06/2008