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A supply store for people who want to build robots, electronic gadgets, kinetic art or anything else that moves, beeps or flashes. | |
Shipping Policies - USA OrdersShipping MethodsWe ship world-wide. For most orders we provide final shipping charges before check-out so you know your total cost before entering your credit card information. Shipping charges for telephone orders, purchase orders and unusually bulky orders are determined during order processing. We will obtain your approval before charging more than the quoted shipping charges.US Shipping Options and Policies UPS: We love using UPS. They are almost 100% reliable and on those rare occasions when something goes wrong we can reach a human in their customer service department who actually takes responsibility for the problem and fixes it. UPS insurance claims are settled quickly so we can replace your shipment right away and you can finish your project. We email your UPS tracking number when your order ships so you can monitor your shipment as it moves from our warehouse to your home or office. USPS: Despite all the jokes, the US Postal Service does a very good job delivering packages. We offer USPS shipping because it delivers certain packages faster and cheaper than its commercial competitors. Like most government agencies, however, the Postal Service does things its way -- not the way its customers like things done. USPS computer systems are a nuisance to use. We spend too much time standing in lines at the Post Office. USPS shipping is an act of faith. We drop your packages into the mailbox and we have faith that they will come out at your address. Our faith is justified almost all the time. When things go wrong, we have to deal with a black hole. Nobody at the Postal Service will help us find your package. We have to wait thirty days to file a claim and then wait a long time for the claim to be processed. We all get frustrated and there is nothing we can do but suggest that you select UPS next time. USPS Bottom Line: For many shipments the Postal Service provides exceptional value with speedy, low cost service. On the other hand, delivery intervals are not guaranteed so you can't complain if the package arrives a little bit late. If anything goes seriously wrong, your patience will be seriously tested.
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The content on this page was updated on 09/25/2004