Shipping Policies - USA Orders
Shipping Methods We ship world-wide. For most orders we provide final shipping charges before check-out so you know your total cost before entering your credit card information. Shipping charges for telephone orders, purchase orders and unusually bulky orders are determined during order processing. We will obtain your approval before charging more than the quoted shipping charges.
We ship orders promptly.
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UPS: We love using UPS. They are almost 100% reliable and on those rare occasions when something goes wrong we can reach a human in their customer service department who actually takes responsibility for the problem and fixes it. UPS insurance claims are settled quickly so we can replace your shipment right away and you can finish your project. We email your UPS tracking number when your order ships so you can monitor your shipment as it moves from our warehouse to your home or office.
USPS: Despite all the jokes, the US Postal Service does a very good job delivering packages. We offer USPS shipping because it delivers certain packages faster and cheaper than its commercial competitors.
Like most government agencies, however, the Postal Service does things its way -- not the way its customers like things done. USPS computer systems are a nuisance to use. We spend too much time standing in lines at the Post Office. USPS shipping is an act of faith. We drop your packages into the mailbox and we have faith that they will come out at your address. Our faith is justified almost all the time. When things go wrong, we have to deal with a black hole. Nobody at the Postal Service will help us find your package. We have to wait thirty days to file a claim and then wait a long time for the claim to be processed. We all get frustrated and there is nothing we can do but suggest that you select UPS next time.
USPS Bottom Line: For many shipments the Postal Service provides exceptional value with speedy, low cost service. On the other hand, delivery intervals are not guaranteed so you can't complain if the package arrives a little bit late. If anything goes seriously wrong, your patience will be seriously tested.
|US Shipping Options|
| Service|| Description|| Delivery Interval|| Claim Waiting Period|
| Economy / Free Shipping|| Sometimes you need things urgently, lots of times you don't. If you give us some slack on delivery times, we'll cut you a break on shipping costs. We ship with the lowest cost USPS or UPS service available for your package and we often take a few extra days before we get your package out the door. Free shipping is available on a promotional basis several times per year and usually has specific order requirements, such as a minimum purchase amount. Economy shipping is available for all orders. During the the Christmas shopping season, starting the week of Thanksgiving, it may take a week for economy orders to be shipped and free shipping might take even longer but with scheduled delivery before Christmas.|| 3-15 days|| 5 weeks|
| USPS First Class Mail|| This is plain old mail service. It is fast and economical for many small, light packages.|| 3-6 days|| 5 weeks|
| USPS Priority Mail|| Priority Mail gets delivered to all fifty states within about three days. It can be a real bargain for customers on the East Coast, Alaska and Hawaii when compared to UPS 3 Day and 2 Day service. Service is very good, but definitely not perfect.|| 1-3 days|| 3 weeks|
| UPS Ground|| This is our benchmark shipping service to any US address with the 48 contiguous states. It is low cost and extremely reliable. Delivery to West Coast addresses takes 1 to 2 days. Delivery to East Coast addresses takes 5 to 6 days.|| 1-6 days|| 3 days after guaranteed delivery date|
| UPS 3 Day Select|| This service guarantees delivery to any US address within the 48 contiguous states in three business days.|| 3 days|| 5 days|
| UPS 2 Day Air Service|| This service guarantees delivery to any US address, including Alaska and Hawaii, in two business days.|| 2 days|| 3 days|
| UPS Next Day Air Service|| This service guarantees next business day delivery to any US address, including Alaska and Hawaii.|| 1 day|| 1 day|
Free Shipping: We periodically offer free shipping as an option for certain orders. Free shipping is available for your order only if it is offered as one of the shipping options in our shopping cart and checkout screen while you are entering your order. In order to receive free shipping you must choose the "Free Shipping" option when checking out. We will use the most economical shipping method for your order which may be the US Postal Service, UPS or FEDEX with transit times of over a week. The order processing interval for free shipping orders may be several days longer than normal.