 |
Best seller sale -- save on our most popular items. Click for Details ... |
A supply store for people who want to build robots, electronic gadgets, kinetic art or anything else that moves, beeps or flashes. | |
Customer Service PolicesPayment MethodsWe accept Visa, MasterCard, American Express and Discover credit cards using our own secure server check out system.If you prefer not to use our Internet system you may also place orders by telephone, mail or FAX. Mail orders paid by check may be held until the check clears. You can use this order form. Our Internet shopping cart calculates shipping charges, sales tax and totals without requiring you to enter any personal information. You may wish to attach a printed copy of an Internet shopping cart instead of completing the products section of the order form. All orders are subject to review and credit verification before shipment. We will notify you as soon as possible if there are any problems with your order. We have temporarily stopped accepting PayPal until we finish implementing our new order processing system due to the high degree of manual processing and address corrections we have been experiencing. We expect to begin accepting PayPal again by April 1, 2008. Purchase OrdersWe accept purchase orders from qualified schools, government agencies and corporations. Each order is subject to a credit check and procedural review. Purchase orders must be submitted in printed form by mail or FAX. School and government agencies can simply submit the purchase order without formally establishing an account. We generally process school and government agency orders within 24 hours. There is no minimum order amount for school and government agency purchase orders. We also accept most major credit cards, including corporate credit cards and government purchase cards. We don't mind making the authorization calls that are sometimes required for government purchasing cards.Commercial credit accounts are subject to strict credit and business review. Allow 5 to 10 business days to establish a new account. Commercial credit accounts will be established only when we can anticipate an ongoing flow of orders and prompt payment of invoices. For prompt processing of small orders we accept most major credit cards including corporate purchasing cards. Western Union Money TransferWe accept Western Union money transfers for all purchases. Western Union payment allows us to accept orders that we would otherwise have to decline due to credit risk. This includes
Please be aware that you are assuming all trade risk when you pay by Western Union money transfer. You are responsible for all additional fees if you must send additional money or if we need to make a refund. While we will assist with package tracking and the claims process, all shipments are FOB our warehouse. We do not have a commercial Western Union account, so all Western Union wire transfers must be sent to our founder and sole stockholder:
Shipping MethodsWe ship world-wide. For most orders we provide final shipping charges before check-out so you know your total cost before entering your credit card information. Shipping charges for telephone orders, purchase orders and unusually bulky orders are determined during order processing. We will obtain your approval before charging more than the quoted shipping charges.US Shipping Options and Policies International Shipping Options and Policies Order IntervalWe have temporarily modified our order processing interval as we complete implementation of our new order processing system and physical restructuring of our warehouse.
If you would like to know more about what is happening, check my blog: Al's Blog The "In-Stock" indicator is not maintained in real time, so it is not an absolute guarantee that we can ship your order immediately. If you have an urgent requirement, please call our sales line or type a note in the comments section of our check-out screen. Order ProcessingAn e-mail acknowledgment is sent when you place your order. We send another e-mail when your order ships detailing all charges and providing your shipment tracking number (if any). We will contact you by phone or e-mail as quickly as possible if we have any problem filling your order.InsuranceAll orders are insured for full value using either the carrier's insurance or our own private insurance. Shipping insurance liability ends when the shipment is delivered to the address you specify for the order. Claims cannot be filed until the waiting period for the delivery service used for your order has expired. UPS claims can generally be handled over the phone. USPS claims must be submitted in writing using the form we provide.Back-ordersBack-orders are filled as soon as possible. Generally within 2 to 5 business days. You will be notified as soon as possible if an item is back ordered. You can cancel back-orders prior to shipment by sending an e-mail to our customer service address listed below.No-Fail Guarantee Much of the value of kits is learning-by-doing and learning from mistakes, so a certain amount of difficulty and frustration is part of the process. That doesn't mean you are completely on your own. Most of our kits are covered by our exclusive "No-Fail Guarantee" that makes sure you don't get stuck during assembly. If you see Helpful Harry in the product description we guarantee to help get you past beginner problems.The "No-Fail Guarantee" is intended to solve reasonable problems which arise during assembly. Our goal is to be fair to you without getting abused ourselves. Here are some examples of what is covered and what is not:
We expect to you to exercise reasonable care during assembly and to attempt to solve any initial problems on your own. That is part of the challenge and fun of kit building. If you do that and your kit still doesn't work, send an email to customerservice@hobbyengineering.com. We will probably ask you to try certain tests and/or inspections on your own. If the problem is not resolved in a reasonable amount of time, we will ask you to send your kit to us for repair. Here is the "fine print":
Return MerchandiseYou may return most items purchased from us for a full refund within 30 days of the item's delivery date. We will pay standard shipping costs for return and exchange merchandise if the problem is caused by our error.We cannot accept returns of certain items including:
Sales TaxSales tax will be added to all orders shipped to addresses in California unless a verified tax exemption certificate is on file. Please e-mail our customer service department for details.Use of ProductsOur products are sold for educational and personal entertainment use only. Any use of our products in an application which effects the health and safety of the user or third parties is prohibited. This specifically prohibits use in the control of vehicles used for transportation of humans or in medical devices.ContactsClick here for address and phone numbers. |
The content on this page was updated on 03/03/2008