Customer Service Polices

Payment Methods

Purchase Orders

Western Union Money Transfer

• high value orders
• orders to countries where we cannot verify credit card billing information
• orders to countries with unreliable mail delivery service.

• Albert Margolis
• c/o Hobby Engineering
• 282 Harbor Way
• South San Francisco, CA 94080 USA

• We want you to be happy with our service during this important gift-giving season. Please help by ordering as early as possible and following our shipping recommendations. We will do our best to accommodate any instructions you provide in the check-out comments field. If you identify the package as a gift, we will use a packing slip that does not include prices.
  
  
• We need accurate information in order to process your order promptly. Double check your addresses and credit card numbers. Make sure that the bill-to address matches you current credit card statement address.
  
  
• Please provide telephone numbers and email addresses where you can be reached in case of a problem.
  
  
• We ship from South San Francisco, CA, 94080. You can use the 'Calculate Delivery Time' function at www.ups.com to check delivery intervals. Please note that our deadlines include padding to give us some ability to deal with problems. We will give priority to orders which use our recommended shipping methods. UPS provides us with the most automated processing systems -- choose UPS for the fastest, most reliable order processing.
  
  
• All orders are accepted subject to credit card authorization and stock availability. We will notify you as quickly as possible if there is a problem with your order.
  
  
• We will be shipping all orders as quickly as possible for delivery as early as possible, but some orders will be delivered at the last minute. Please let us know in the check-out comments if you need the package before Christmas Eve (if you are leaving early to get to Grandma's house, for example). Consider having us ship directly to your Christmas Eve destination address for best service.
  
  
• We will not be making daily trips to the post office during this period. We do not recommend USPS mail services during this period. We will do our best to rush APO/FPO packages but cannot guarantee timely delivery.
  
  
• UPS service guarantees are suspended if delays are caused by bad weather or other disasters. You will not get a refund if your Christmas package arrives late due to snow or other excluded events anywhere along your package's route.
  
  
• Our processing day ends at 2pm. Orders entered after 2pm are considered the next day's business. Our shipping recommendations take into consideration both UPS's delivery schedule and our ability to process and pack the order.

Order Processing

Insurance

Back-orders

• This guarantee only covers standard assembly problems. Many builders use kits as a starting point for custom projects. We think that's wonderful, but we can't guarantee that your modifications will work.
• We only guarantee that we will make the kit work in the way the manufacturer intended. Please read the specifications and product descriptions carefully before ordering.
• We expect you to have standard hand tools for the type of kit you are building. That generally means small and medium sized screw drivers, pliers and an X-Acto knife or similar cutting tool. For electronic kits that also includes a 25w soldering pencil and a basic multimeter.
• You are responsible for shipping charges if you return a kit to us for repair. If you have followed our trouble shooting instructions and obtained an RMA number we pay for standard shipping when we return the kit.
• This is not a build-to-order service. We follow the original assembly instructions as closely as possible.
• We will repair or replace components as appropriate in our judgment. We do not guarantee cosmetic appearance so your project may have permanent "scars".
• While we handle repairs as quickly as possible we do not provide while-you-wait service. We have plenty of sympathy for "my term project is due next week" but we are not responsible for your deadlines (or lack of planning). We will not repair projects if we are aware that trouble-shooting the electronics is part of your school assignment. Expect to wait at least two to four weeks for repairs.
• This guarantee involves a great deal of judgment to determine what is covered and how to handle any needed repairs. Our management is the final authority for these judgments.
• Most products are also covered by a manufacturer's warranty.

• Unopened items can be returned for a full refund of the product price within 30 days of the delivery date.
• Opened electronic components and electronics kits are not returnable.
• Other opened products can be returned for a partial refund within 30 days of the item's delivery date.
• Most products are covered by own 60 day limited warranty protecting you from manufacturing defects including missing parts. This warranty is extremely limited for electronic components including electronic kits. This warranty does not apply to assembly errors. Many products are also covered by a manufacturer's warranty.
• We do not refund shipping charges. We do not pay for return shipping unless we sent you a different item than what was on your order.

Sales Tax

Use of Products

Contacts